We are so pleased to welcome Yen Terefe, Technical Support Engineer, to the team. You can learn more about Yen below.
Tell us about yourself. Where are you from?
I was born and raised in Addis Ababa, Ethiopia. I currently reside in West Palm Beach, Florida.
Where did you go to school?
I attended Truman State University for my undergraduate degree and the University of Florida for my master’s degrees.
How did you get into software engineering? What areas of your field do you like to focus on?
I was introduced to software engineering by building XR applications in Unity. Since then, I’ve been deeply interested in programming and I enjoy the process of learning, identifying problems, and building effective solutions.
Do you have a code of ethics or a mantra that you live by when doing your work?
Treat others with kindness and fairness, and work efficiently while maintaining high quality.
How do our core values (collaboration, initiative, ingenuity) align with your own?
I believe that a collaborative environment helps us grow as a team and as individuals by sharing knowledge. I see collaboration as the foundation of a strong organization. To support that, we must also take initiative to grow, learn, and contribute new ideas that create a dynamic environment. That’s where ingenuity comes in, helping us look at problems from different perspectives, and apply creativity to solve both new and existing challenges.
What do you want to learn in the next 12 months as a Technical Support Engineer? What do you want to learn about the web development industry?
In the next 12 months, I aim to be a supportive and dependable team member while delivering outstanding customer service. I also want to gain hands-on experience with our tech stacks, and deepen my understanding of both support workflows and web development practices.
What’s the best piece of advice you’ve ever received?
Follow your passion and trust the process.
What is the one thing most people don’t know about you?
Most people don’t know that I got into software engineering through XR development for a historic preservation research project, which sparked my interest in using immersive technology to address preservation and conservation challenges.
