The Challenge

Creating an optimal user experience

Deaf Services Center (DSC) is an organization that empowers those faced with language barriers by promoting access to communication. With a wide variety of services, DSC focuses on the Hard of Hearing, Deaf, and Deafblind communities along with their families. DSC approached us about a website redesign to not only elevate their online presence but to also create an optimal user experience.

The Process

Hierarchy that’s concise yet thorough

Because DSC has such a large impact on the community, we wanted to create a visually engaging site that provides information in a clear and concise way. Our team’s overall goal was to produce a welcoming and user-friendly website that was also easy to navigate.

In our Strategy and Architecture sprint, our team was very intentional with the hierarchy of content. As we established the final site map, we condensed the main navigation to five options. With a brief but comprehensive navigation, users are now able to quickly see what DSC has to offer and find the resources needed. Continuing to create an ideal user experience, our team also utilized hub pages. These act as introduction pages that link to resources and other detailed pages.

Deaf Services Center Website Redesign

The Impact

A community resource

As a result, the use of hub pages were great for displaying DSC’s many services and resources. Deaf Services Center now has a website that is not only an excellent resource, but easy to navigate and maintain.

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